Vizocom’s Satellite Solution provides International Medical Corps with Internet Connectivity to three offices in Chad

Nongovernment Organizations rely on dependable communication in their operational camps as well as between headquarters and remote sites. Continuous access to mission-critical information, remote management of camps, offices, and facilities, – as well as relief operations, field work surveys, and organizational human resources are all areas in which communication is vital.

Client

International Medical Corps (IMC) is a global humanitarian non-profit organization established by volunteer doctors and nurses. The organization provides disaster relief, delivers health care to underserved regions, builds clinics, and trains local health care workers with the goal of creating self-reliant, self-sustaining medical services and infrastructure in places where that had previously been lacking.

The Challenge

The organization’s Chad effort has been present in the country for a number of years now. With the country still in the process of developing a reliable fibre infrastructure, IMC’s work has been out to help the people of Chad and opted to find a scalable and reliable wireless internet connectivity for their daily operations in the country.

Our Solution

Vizocom, as a leading provider of satellite internet services is proposing a very special offer that would fully fulfill all IMC’s expectations for this opportunity. For years, Vizocom has been providing VSAT services for NGOs in remote locations including but not limited to Iraq, Afghanistan, DR Congo, Kenya, South Sudan, Senegal, Sierra Leone and elsewhere.

The highlights of our solution in Chad include:

• Provision of Internet services with adequate bandwidth with unlimited usage
• Guaranteed uptime of 99.7% of better
• Turnkey solution including equipment, shipping, installation and support
• 24x7x365 service availability
• 24x7x365 email & phone helpdesk support
• Option to keep stock of spares on site to minimize the downtime period

Results

Vizocom provided all of IMC’s communications needs with our very reliable satellite solution. We consider this achievement as our share in supporting IMC and other notable NGOs fighting poverty and famine in Africa. In doing so, we tried to understand our clients’ needs and then set out to tailor our services to provide a solution that met IMC’s mission.

Vizocom’s solution for this project was the provision of C-band satellite services. The highlights of the solution and the VSAT link diagrams can be summarized as below:

• Top of the line satellite technology by utilizing iDirect modems
• Africasat-1A as satellite with strong C-Band coverage over Chad
• Provision of Internet over VSAT services with the required bandwidth with unlimited usage
• Link availability of better than 99.7%
• On-site maintenance and remote live monitoring
• For this project, our services include equipment, installation, and support.
• Vizocom also has its own 24/7 remote helpdesk and technical support via telephone, email and instant messengers.
• Continuous proactive 365x24x7 monitoring and email and phone helpdesk

Case Overview

CUSTOMER
International Medical Corps

INDUSTRY
NGO

LOCATION
Three sites in Chad

KEY CHALLENGES

• Needed an internet solution to have IMC’s Chad offices
• A solid connectivity solution is critical for their 3 offices in Chad

Solution

• Provision of Internet Connectivity with total bandwidth of 7Mbps
• Guaranteed uptime of 99.7% or better

Results

• Top of the line satellite technology by utilizing iDirect satellite modems
• Africasat-1A as satellite with strong C-Band coverage over Chad
• Provision of Internet over VSAT services with bandwidth of 7Mbps