Vizocom’s Satellite Solution provides the US Army FAD-CH/EMARSS Office with Internet Connectivity in Ndjamena, Chad

Military units rely on dependable communication in their operational camps as well as between headquarters and remote sites. Continuous access to mission-critical information, remote management of camps, offices, and facilities, – as well as Morale, Welfare and Recreation of the officers and soldiers are all areas in which communication is vital.


The U.S. Army is the land warfare service branch of the United States Armed Forces and is designated as the Army of the United States. The US Army has been operating in Africa as a means to curb insurgency and instability in the region. Counter-Insurgency operations coordination is being performed by the Tactical Operations Center of the US Army.

The Challenge

The U.S. Army needed a reliable and stable wireless internet connection in their office in Ndjamena to coordinate their operations in Africa. They needed scalable and reliable satellite internet connectivity to ensure that their office and assets are connected 24 x 7 and relay mission-critical information from base to the field and vice versa.

Our Solution

Vizocom, as a leading provider of satellite internet services provided a satellite solution that fully fulfills all US Army expectations for this opportunity. For years, Vizocom has been providing VSAT services for US Army in remote locations including but not limited to Iraq, Afghanistan, Germany, Poland, Bulgaria, Romania, Austria, Croatia, and Puerto Rico.

The highlights of our solution in Chad include:

  • Provision of Internet services with the required to support applications with unlimited usage
  • Guaranteed uptime of 99.7% of better
  • Turnkey solution including equipment, shipping, installation and support
  • 24x7x365 service availability
  • 24x7x365 email & phone helpdesk support
  • Option to keep stock of spares on site to minimize the downtime period


As a veteran provider of internet and ICT services to US Government and the Military, Vizocom is well-versed with the stiff requirements as well as the need for continuous and around the clock responsive Customer Support Line. We aimed to meet US Army’s needs where and when they needed it. We feel the responsibility to support their mission and their needs in some of the harshest areas of the world. We are responsible for understanding our clients’ needs and tailoring our services for dangerous areas around the world.

Vizocom’s solution for this project was the provision of C-band satellite services. The highlights of the solution and the VSAT link diagrams can be summarized as below:

  • Top of the line satellite technology by utilizing iDirect platform
  • Use of Africasat-1A satellite with strong C-Band coverage over Chad
  • Provision of Internet over VSAT services with the required bandwidth.
  • Provision of bandwidth with unlimited usage
  • Link availability of better than 99.7%
  • On-site maintenance and remote live monitoring
  • For this project, our services include equipment, installation, and support.
  • Continuous proactive 365x24x7 monitoring and email and phone helpdesk

Case Overview

US Army


Camp Kossei Compound, FAD-CH/EMARSS Office, N’djamena, Chad


  • Needed a reliable and stable wireless internet connection in their office to coordinate operations in Africa
  • An interim connectivity solution is critical for missions and coordination


  • Provision of Internet connectivity with total bandwidth of 24Mbps and guaranteed uptime of 99.7% or better
  • Turnkey solution including equipment, shipping, installation, and support


  • Top of the line satellite technology utilizing iDirect platform and Africasat-1A satellite with strong C-Band coverage over Chad
  • Provision of Internet over VSAT services with bandwidth of 20Mbps/4Mbps