Wisdom in Communications

CARE VSAT SOLUTION IN CHAD

Vizocom's Satellite Solution allows CARE to focus on their mission of implementing development and humanitarian aid projects to fight poverty in Chad

Humanitarian organizations require reliable internet services to coordinate their operations, communicate with headquarters, and manage critical information. In remote locations like Chad, where terrestrial infrastructure is limited, satellite connectivity becomes essential for mission-critical operations.

CARE VSAT Solution in Chad

Client

CARE (Cooperative for Assistance and Relief Everywhere) is a leading humanitarian organization fighting global poverty. CARE works in 93 countries around the world, implementing 950 projects that directly reach 62 million people. In Chad, CARE has been operating since 1975, focusing on humanitarian assistance, water and sanitation, education, agriculture, natural resource management, gender-based violence assistance, and urban programming.

The Challenge

CARE needed a reliable and stable internet connection in their Ndjamena office to coordinate African operations. The organization required scalable and reliable connectivity for 24x7 asset connection and mission-critical information relay. Given the challenging infrastructure in Chad, traditional terrestrial connectivity was unreliable, making satellite connectivity the optimal solution for ensuring continuous operations and communication with headquarters and field teams.

Our Solution

Vizocom provided a satellite solution tailored specifically for NGOs operating in challenging environments. Our solution was designed to meet CARE's unique requirements for reliable, continuous connectivity. The highlights of our solution include:

  • Provision of Internet services with unlimited data
  • Guaranteed uptime of 99.7% or better
  • 24x7x365 service availability
  • 24x7x365 email & phone helpdesk support
  • Turnkey solution including equipment, shipping, installation and support
  • Secure and reliable connectivity for mission-critical operations

Results

Vizocom successfully met CARE's communication needs, enabling the organization to focus on their humanitarian mission. The solution utilized C-band satellite services, providing reliable connectivity for CARE's operations in Chad. The highlights of the solution can be summarized as below:

  • Top of the line satellite technology utilizing iDirect platform
  • Use of Africasat-1A satellite with strong C-Band coverage over Chad
  • Provision of bandwidth with unlimited usage
  • Link availability of better than 99.7%
  • On-site maintenance and remote live monitoring
  • For this project, our services include equipment, installation, and support
  • Vizocom also has its own 24/7 remote helpdesk and technical support via telephone, email and instant messengers
  • Continuous proactive 365x24x7 monitoring and email and phone helpdesk

Case Overview

CUSTOMER CARE (Cooperative for Assistance and Relief Everywhere)
INDUSTRY Humanitarian Relief and Development Support
LOCATION Chad
KEY CHALLENGES
  • Needed a stable Internet connection to coordinate Africa operations
  • A reliable internet connectivity solution is critical for missions and coordination
Solution
  • Provision of Internet connectivity over satellite with uptime of 99.7% or better
  • 24x7x365 service availability
  • Turnkey solution including equipment, installation, and support
Results
  • Top of the line satellite technology utilizing iDirect platform
  • Africasat-1A satellite with strong C-Band coverage over Chad
  • Provision of Internet over VSAT services with unlimited usage
  • Link availability of better than 99.7%

Other Case Studies