The NA-I works in a team environment on routine maintenance tasks. He/She troubleshoots network problems, outages, anomalies as well as provide customers with solutions to more complex issues. This includes the gathering of all pertinent information about the problem and knowing which related work centers or sites should be involved. Knowledge of sub-netting, switching and Cisco IOS is essential. NA-I must have a background and be knowledgeable in network security procedures, to include the ability to identify intrusion (monitoring devices), report attempts and prevent further access by unauthorized personnel.
Working Environment/Physical Activities: